Frequently Asked Questions
Everything you need to know about shopping with Laura Canada.
What is your return policy for online orders?
We offer a 30-day return policy from the date of purchase for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that certain items, such as intimate apparel and final sale products, are non-returnable.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within Canada. Express shipping options are available at checkout if you need your fashion essentials sooner. You will receive a tracking number via email once your order has shipped.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over a certain threshold, typically $75 or more. For orders below this amount, a flat-rate shipping fee will be applied at checkout.
How do I determine the right size for me?
To ensure the perfect fit, please refer to our comprehensive Size Guide located on every product page. We provide measurements for Laura, Laura Petites, and Laura Plus to cater to every silhouette.
Can I return an online purchase to a physical store?
Absolutely. You can return your online purchase to any Laura or Melanie Lyne location across Canada for free. Simply bring your packing slip and the original form of payment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support PayPal and offer flexible payment installments through partners like Afterpay.